Shipping & Returns

Shipping Policy

Where We Ship

We currently ship to all 50 U.S. states, including Alaska and Hawaii, as well as U.S. territories including Puerto Rico, Guam, and the U.S. Virgin Islands.

Shipping Rates & Delivery Times

• Standard Shipping (5-7 business days): $4.99 or FREE on orders over $49
• Expedited Shipping (2-3 business days): $9.99
• Express Shipping (1-2 business days): $19.99

Orders placed before 2:00 PM EST on business days are processed the same day. Orders placed after 2:00 PM or on weekends/holidays are processed the next business day.

Return Policy

30-Day Satisfaction Guarantee

We stand behind every product we make. If you’re not completely satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund of the purchase price — no questions asked.

How to Return an Item

1. Contact our support team at support@purepalslab.com with your order number.
2. We’ll provide a prepaid return shipping label.
3. Package the item securely and drop it off at the designated carrier location.
4. Refunds are processed within 5-7 business days after we receive the returned item.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery. We’ll arrange a free replacement or full refund — whichever you prefer.